Shipping & Returns 

For complaints or returns, contact us by email:

info@carpathia-minerals.com

or phone: +421 908 026 293

Purchased goods can be returned within 14 days of receiving them. Send the goods to the address: Mgr. Sebastián Hreus, Ph.D., Spišský Hrušov 162, 053 63, Spišský Hrušov

We process complaints and returns within 30 days.

Detailed instructions for complaints and returns can be found below in the General Provisions.

This complaint procedure was drawn up in accordance with the Civil Code, as amended, and Act No. 634/1992 Coll., on consumer protection, as amended.

The complaints procedure applies to goods for which the complaint was made during the warranty period.

An invoice is attached to each delivered item, which serves as a delivery and warranty certificate.

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Contradiction with the purchase contract - when taking over the goods

In the event that the item upon acceptance by the buyer is not in accordance with the purchase contract (hereinafter referred to as "contradiction with the purchase contract"), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, as required the buyer either by replacing the item or by repairing it. If such a procedure is not possible, the buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself. A discrepancy with the purchase contract that manifests itself within six months from the day of taking over the item is considered a discrepancy already existing at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven.

Conformity with the purchase contract means in particular that the thing being sold is free of defects, and also that it has the quality and useful properties required by the contract, described by the seller or manufacturer, or expected on the basis of their advertising, or the quality and useful properties usual for a thing of this kind , further that it meets the requirements of legal regulations and corresponds to the purpose that the seller states for the use of the item or for which the item is usually used.

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Recommendation:

When receiving the shipment, the consumer is advised to check the status of the shipment. If mechanical damage to the packaging of the product or incompleteness of the shipment is detected upon receipt, the consumer is advised to make a record of damage to the shipment in the transport documents in the presence of the carrier and have this fact confirmed by the carrier, or not to accept the goods. This greatly simplifies and speeds up the process for the consumer. Of course, this does not affect the consumer's right to file a complaint with the seller.

Defects in the sold item - after receiving the goods within the warranty period.

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Basic conditions of the complaint

If a defect occurs in the purchased goods during the warranty period, the customer has the right to complain about this defect.

A defect is understood as a change in the goods that makes its further use impossible.

A change in goods that was caused by unprofessional or careless handling, use of the product contrary to its purpose or instructions for use, mechanical damage or wear cannot be considered a defect.

The seller has the right to reject the goods claim in case of obvious manipulation of the documents related to the goods by the buyer.

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Warranty coverage

The warranty does not cover wear and tear caused by normal use. For items sold at a lower price, the warranty does not apply to defects for which a lower price was negotiated.

Before using the product for the first time, the buyer is obliged to read the warranty conditions and the instruction manual for the product (if it is included) and then strictly follow this information. Defects caused by improper use of the product, use contrary to the instructions for use are not covered by the warranty.

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Deadlines for making a claim

The right from liability for defects must be asserted within the warranty period. The complaint must be made immediately, as soon as the defect appeared, without unnecessary delay. The warranty period varies according to the nature and type of goods. The batch and the date of minimum durability of the goods are always indicated on the barcode label.

The warranty period cannot be confused with the service life of the goods, i.e. the time during which the goods, given their nature, properties, given purpose and differences in the intensity of their use, can last if used correctly.

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Place and method of making a claim

The customer can make a claim at the place of purchase or directly at the company's headquarters, if it is identical to the place of purchase. The customer makes a complaint in person, by phone, or by post. The purchase of the claimed goods is best proven by the customer with a purchase/sales receipt. The claimed goods must be delivered to the seller's address, together with a copy of the purchase/sales document and a letter containing a brief description of the defect, unless the buyer agrees otherwise with the seller's authorized employee. Goods sent on cash on delivery will not be accepted.

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Returned goods

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In accordance with § 1829 paragraph 1 of the Civil Code, the buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days of taking over the goods, while in the event that the subject of the Purchase Agreement is several types of goods or the delivery of several parts, this period from the date of acceptance of the last delivery of goods. Withdrawal from the Purchase Agreement must be sent to the seller within the period specified in the previous sentence.

Withdrawal from the purchase contract must be sent by the buyer to the address of the seller's registered office. The entrepreneur will confirm his acceptance to the buyer in text form without undue delay. In case of proper withdrawal from the purchase contract, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

In the event of withdrawal from the contract, the seller will return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.

The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.

If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.

Returned goods must be undamaged, unused and complete. In the event that the returned goods are incomplete, damaged or visibly worn, the seller has the right to claim compensation from the buyer. Goods sent back by cash on delivery will not be accepted.